The Complicated Story of Trust in Global Virtual Teams

A research stream that explores the predictors and consequences of inter-member trust in GVTs,

as well as the mechanisms and moderators of the effects of trust on team effectiveness.

Research Questions:

  • Trust forming and development in GVTs: when, how fast, and predicted by what?
  • Effects of inter-member trust on team dynamics and performance.
  • Is trust always good?
  • Is the effect of trust linear or curvilinear?
  • Can trust lead unethical behavior and collusion in GVTs?
  • The effects of different facets of trust (I believe that my team members are honest (honesty) vs. I can trust my team members to complete the work they promised to do (reliability) vs. I trust they mean well and act in good faith (intention)).
  • A network analysis of trust in GVTs: who trusts whom, subteams, us vs. them, ostracized team members, asymmetries in trust and their effects on team dynamics and performance.
  • Does distrust = low trust? Is trust and distrust/mistrust the opposites of one continuum, or two different continua?
  • While breach of trust is typically an abrupt event, is trust building within a team a continuous process or a single leap of faith?
  • Similarly to a paradox of “the City of Liars and the City of Truth,” can a questionnaire be developed to determine whether a respondent pretends to have trust in his/her team or truly has such trust?
  • What are the cultural dimensions of trust? How they affect trust felt towards in-group members and/or mistrust felt towards out-group persons?


Gregory Kivenzor,

Vas Taras,